Whether your tracking an existing order or doing you research beforehand, learn more here!
All orders are fulfilled (picked and packed) within 48 hours except for weekends. Orders ship Monday-Friday. Please know that while we are doing everything we can to ensure a speedy delivery, shipping times are not guaranteed. Please Note: Stix is no
Once an order has been placed, address changes may not be possible since our fulfillment team is hard at work trying to get your order to you as soon as possible. For the reason, we ask that you provide shipping information carefully and accurately a
Standard Shipping:. 3-5 Business Days in transit is $4.95 for orders under $30 and free for orders over $30. Expedited Shipping:. 3 business days in transit is $12.95 for orders under $60 and free for orders over $60.
Thanks for ordering from Stix! Given the nature of our products, we cannot accept returns unfortunately. If something is not as expected, please reach out to the team at [email protected] and we will be there to help!
Yes. When we say discreet, we mean it! 📬. Your package will be delivered in an inconspicuous, plain, white or brown small box. It will have an unmarked shipping label - the return address just says GS! We make the testing experience as private, conv
Once your order has been placed, we are generally not able to cancel or reroute it. We apologize for any inconvenience! If you've placed an order in the last few hours feel free to reach out to [email protected] and we're happy to confirm the status!
When it comes to your health, you deserve a private experience every step of the way. That's why we're all about discretion at Stix. Your order will arrive in a plain brown bubble envelope. It will say "GS" as the company and "Landis Logistics" as th
Good news-- Stix accepts FSA/HSA payments!. All you have to do is check out like normal and use either your FSA card or any payment method to submit a HSA claim. If you already checked out but would like to submit a HSA claim, send us a message at he